Overview¶

Service levels define the price per the amount of compute you consume while using our product. We measure the amount in compute-units, or core-hours. You always pay on-demand, however depending on Service Level price per compute unit may vary.

Comparison Table¶

Below is a quick comparison of our service levels:

Feature per Plan	Promo	Advanced	Pro	Enterprise	Enterprise-Extra
pre-payment	-	$50	$500	$5,000	$50,000
price per core-hour	$0.20	$0.20	$0.18	$0.17	$0.10
validity period	-	1 month	3 months	6 months	12 months
reserved compute nodes	-	-	-	+	+
monthly data usage	10Gb	50Gb	100Gb	500Gb	5Tb
private data	-	-	+	+	+
organizations/teams	-	-	-	+	+
maximum team size	-	-	-	5	15
support level	email	email	email/web	email/web	email/web/videoconference
command-line access	-	-	+	+	+

"Base rate": the price above refers to the Base Rate for each service level. You can further control how quickly your calculations are finished by varying submission queues.

How Service Levels are set¶

Your service level is defined by the payment that you make.

Service level is defined by the maximum amount of the most recent payment(s).

Here's how it works:

1. Upon signing up the service level is initially set to Promo.
2. When user provides a payment method, purchases allocation and pays the minimum amount ($50) the service level is set to Advanced
3. When/if user pays in excess of $500 instead, service level is set to Pro

4. Users with a valid payment method can create organizations:

   • the first organization per user is given $10 credit to try the functionality
   • by paying $5,000 a user can secure 'Enterprise' service level for his/her organization
   • entities created under the organization account will be charged according to Enterprise rates
   • by paying $50,000 a user can secure Enterprise-extra service level for his/her organization
   • other special rates are available upon request

Validity period¶

Our users only pay for what they use, however we require that they use the allocation within a designated validity period.

Queue-based pricing¶

Detailed description of submission queues and compute levels is available elsewhere. Brief summary of charge factors for each queue types wrt the base price are shown below

Queue type	Charge factor
Debug	2.0
On-demand	1.0
Saving	0.2
Premium	2.0