Overview

Service levels define the price per the amount of compute you consume while using our product. We measure the amount in compute-units, or core-hours. You always pay on-demand, however depending on Service Level price per compute unit may vary.

Comparison Table

Below is a quick comparison of our service levels:

Feature per Plan Promo Advanced Pro Enterprise Enterprise-Extra
minimum payment - $50 $500 $5,000 $50,000
price per CPU-hour $0.20 $0.20 $0.18 $0.17 $0.10
validity period - 1 month 3 months 6 months 12 months
reserved compute nodes - - - + +
monthly data usage 10Gb 50Gb 100Gb 500Gb 5Tb
private data - - + + +
organizations/teams - - - + +
maximum team size - - - 5 15
support level email email email/web email/web email/web/videoconference
command-line access - - + + +

"Base rate": the price above refers to the Base Rate for each service level. You can further control how quickly your calculations are finished by varying submission queues.

How Service Levels are set

Your service level is defined by the payment that you make.

Service level is defined by the maximum amount of the most recent payment(s).

Here's how it works:

  1. Upon signup service level is set to Promo.
  2. When user provides a payment method, purchases allocation and pays the minimum amount ($50) the service level is set to Advanced
  3. When/if user pays in excess of $500 instead, service level is set to Pro
  4. Users with a valid payment method can create organizations:

    • the first organization per user is given $10 credit to try the functionality
    • by paying $5,000 a user can secure 'Enterprise' service level for his/her organization
    • entities created under the organization account will be charged according to Enterprise rates
    • by paying $50,000 a user can secure Enterprise-extra service level for his/her organization
    • other special rates are available upon request

Validity period

Our users only pay for what they use, however we require that they use the allocation within a designated validity period.

Unused credits

Unused credits roll-over into the next validity period.

Queue-based pricing

Detailed description of submission queues and compute levels is available elsewhere. Brief summary of charge factors for each queue types wrt the base price are shown below

Queue type Charge factor
Debug 2.0
On-demand 1.0
Saving 0.2
Premium 2.0