Skip to content

Service Levels

The current data about the Service Levels, can be reviewed for the present Account under the Service Level tab button of the Account Profile page.

Balance and Storage Quota Indicators

General information about both the available (under "Current") and Reserved Account Balance on the left, and general information about the consumed (again under "Current") and the total limit for the Storage Quota on the right.

Note: under the present version of our platform, this latter storage quota information refers exclusively to the status of the supercomputing node currently set as the default one, and NOT to the combined storage quota from all available nodes.

Moreover, the possibility to increase both of these Balance and Storage Quota indicators with extra credit is offered under the corresponding option buttons below each of the two indicators. The overall appearance of the interface for inspecting these two indicators and adding credit to them is demonstrated in the example below:


View Service Levels

Details about the current and available Service Levels are shown in the same page, directly below the aforementioned indicators. Here, the user can find a information about the features associated with each service level.

The service level that has currently been opted-for is greyed-out and has the label "Current" inscribed at its bottom. The other available service levels are placed next to each other, so that the user can immediately appreciate their differences.

Pricing and Service Features

For more information about the services offered under each different level and the associated prices, please consult the Service Levels Pricing page. Further explanation about what the various services imply in terms of functionality can be retrieved here. Higher pricing requisites naturally trigger greater levels of service and associated benefits.

Example Appearance

An example of the way that service levels, together with the various features and cost per CPU hour that they offer, are presented at the bottom of the "Service Levels" interface page is demonstrated in the example image below. It can be deduced that the Service Level on the right labelled as "Pro" is the current choice for the present account, whereas the one on the left named "Advanced" is available as an "Upgrade".

Service Levels Examples

Change Service Level

Upgrading the current choice for Service Level can be performed using the Upgrade button present under the desired Service Level plan (if available). Downgrading is not available as an option, since a pre-payment has to be executed for the entire duration of the validity period of the chosen Service Level. For this reason, if the most advanced Service Level out of all the available options has already been chosen as the Current plan, all other plans will automatically appear as greyed-out, which indicates that they are disabled for selection.

Warning: content with restricted access

The information contained under the present documentation page is relevant for Account Owners or Administrators, since only they have sufficient rights to view and modify the content (a user is always the Owner and Administrator of his personal account).